Terms and Conditions...

TERMS AND CONDITIONS

 

BOOKING

To make a booking at Glenfield House Bed and Breakfast you are welcome to call 01946691911 or email glenfieldhousewhitehaven@gmail.com , or complete the BOOKING REQUEST FORM. Bookings are subject to availability. 

 

A deposit equivalent to one night's stay for each person in the party is required at the time of booking, payable by card.

CANCELLATION POLICY

Cancellation up to 48 hours before check-in is fully refundable. If cancellation is received less than 48 hours before check-in, or in the case of a 'no show' 100% of the first night will be charged.

 

CHECK-IN

Rooms are available to check-in from 4pm.

Please advise us prior to date of arrival if you wish to check-in earlier to drop off luggage, collect keys etc. 

 

Our latest check-in is 8.30 pm. Please note we do not operate a 24 hour policy and 

require notification of all check-ins later than 8.30 pm in order to make special arrangements. If this is not observed, your reservation may be at risk and you may be refused check- in.

 

GUEST REGISTRATION

In order to comply with our Fire and Health and Safety regulations all guests MUST complete our Guest Registration form which requires contact and car registration details.

 

CHECK-OUT

All check-outs must be made before 11am unless by prior arrangement. Check outs after 11am may, at the Proprietor's discretion, incur an additional day's charge.

 

MAXIMUM OCCUPANCY

Please respect our maximum room occupancy which complies with our Health and Safety and Fire regulations. If it is found you are in breach of over occupancy your reservation will be cancelled and you will be asked to leave immediately. No visitors are allowed in guest's rooms without prior permission from the Proprietor.

 

CAR PARKING

We are able to offer off-site parking at a neighbouring hotel by kind permission of the management, but this is at owner's risk and must not be abused. For further details please contact us.

 

BREAKFAST

Breakfast is served in the Dining Room from 7am to 9am Monday-Friday, 

8am to 10am on Saturdays, Sunday's and Bank Holidays. We offer a varied breakfast menu but if you have any special requests or dietary requirements please let us know at the time of booking. A continental breakfast is available to those wishing to make an earlier start. 

 

DISABLED GUESTS

Glenfield House is a large three-storey Victorian townhouse accessed by a number of stairs, and does not have lift facilities. It is situated at the top of a hill and the front door is accessed by a fairly steep path with several steps. As such it may not be suitable for guests with limited mobility. If in doubt, please contact us for advice.

 

FIRE SAFETY

We ask all guests to familiarise themselves with the Fire Safety information provided in each bedroom and follow all instructions given by staff in case of fire or fire alarms sounding.

 

PERSONAL BELONGINGS

Glenfield House cannot be held liable for loss or damage to guests' luggage or  personal belongings. We do not advise guests to leave valuables in rooms and offer a safety deposit box for guests' use.

 

SMOKING POLICY

To comply with legislation, Glenfield House operates a strict ' No-smoking' policy' in all public areas, which includes e-cigarettes. Should we believe that guests have been smoking in the bedrooms, or any other part of the guesthouse, a fine of £100 will be charged for deep cleaning and loss of revenue, and the guest will be asked to leave immediately.

 

DAMAGES POLICY

We reserve the right to charge guests the cost of rectifying damage to the guesthouse' property or structure, caused by deliberate, reckless or negligent acts by the guest. All breakages and damage must be reported.

 

EVENING MEALS

Guests may bring their own food, takeaways, etc. into the guesthouse provided it is eaten in the dining room, where plates and cutlery can be provided. No food may be consumed in the bedrooms. If this is found to have occurred and damage is caused to furnishings through spillage etc. a fine of £100 to cover deep cleaning or replacement of items will be made.

 

PETS

We are always delighted to meet well-behaved dogs and their pet humans, subject to availability of room, for a small additional charge of £5 per dog per night. Please phone or email to check availability.

 

CHILDREN

Due to the steep staircase we do not feel the house is suitable for children under 6 years of age and regret that we cannot accept children under this age.